FAQ

FAQ

INTIMELLY FAQ

1. What is Intimelly?

Intimelly is a modern intimacy and sexual-wellness brand designed for all genders, bodies, and identities. We create soft, sensual, body-safe products that support pleasure, connection, confidence, and overall wellbeing. Our focus is inclusive, multisex pleasure and emotional intimacy.

2. Are Intimelly’s products safe for my body?

Yes. All Intimelly products are made with body-safe materials, including medical-grade silicone, natural oils, and non-toxic ingredients. We avoid phthalates, parabens, latex, and harsh chemicals. If you have sensitive skin, our products are designed to be gentle and safe for regular use.

3. Does Intimelly offer products for all genders?

Absolutely. Intimelly is built as a multisex brand, meaning our products are intentionally designed for women, men, non-binary, trans, and gender-diverse bodies. Our focus is pleasure and connection that includes everyone, not just one category.

4. What products are best for beginners?

If you’re new to intimate wellness, we recommend starting with soft, quiet, low-intensity products like beginner-friendly vibrators, sensual oils, or couples connection tools. Intimelly also offers guides that explain how to choose your first toy and what to expect.

5. How do I choose the right sex toy for me or my partner?

Start by thinking about what type of sensations you enjoy: soft, gentle, deep, external, internal, or partnered. Intimelly’s product pages include guidance for intensity level, preference, and skill level. If you're unsure, our Beginner Collection is a great place to start.

6. Is sexual wellness the same as intimacy?

Not exactly. Sexual wellness includes everything from pleasure and safety to hormones, skin health, and confidence. Intimacy includes emotional closeness, touch, connection, and communication. Intimelly supports both—physical pleasure and emotional wellbeing.

7. Are Intimelly’s toys discreet and quiet?

Yes. Most of our devices use low-noise motors, discreet designs, and soft silhouettes. We focus on products that blend into your space and feel natural—not intimidating. Shipping is also discreet.

8. Does Intimelly ship discreetly?

Yes. All orders from Intimelly arrive in plain, unbranded packaging with no mention of sexual wellness or toys. Your privacy is always protected.

9. Do you offer free shipping?

Yes. Orders delivered within Australia get free standard tracked shipping on orders of $150 or more. It's applied automatically at checkout, so you don't need a code. Your cart shows how much more you need to add to unlock it.

  • The $150 is counted on your subtotal after product and bundle discounts, before shipping.
  • Orders under $150 ship from $13.99, based on parcel weight.
  • Free shipping works with most discount codes. A few one-off codes can't be combined with it, and checkout shows this before you pay.
  • New Zealand orders are charged at the standard rate, from $16.99.

See our Shipping Policy for dispatch times and full details.

10. Are your products suitable for couples?

Yes! Many Intimelly products are made specifically for shared pleasure, deeper connection, and communication between partners. We also offer couple-friendly guides and intimacy-building tools.

11. Can Intimelly help with low desire or confidence?

While we don’t provide medical advice, many customers use our products to support their pleasure, body confidence, relationship closeness, and self-awareness. Intimacy tools, sensual rituals, and mindful pleasure can help improve desire and comfort.

12. Do you have lubricants and oils?

Yes. Our lubricants and sensual oils are natural, body-safe, vegan, and skin-friendly, designed to support comfort, hydration, and enhanced pleasure.

13. Can I travel with Intimelly products?

Generally yes — most of our products are travel-safe and TSA-friendly. For battery-powered devices, check airline regulations. All toys are compact and discreet for privacy.

14. How do I clean and store my toys?

Use warm water, mild soap, or an approved toy cleaner. Allow the toy to fully dry before storing it in a dust-free bag (often included). Proper cleaning helps maintain hygiene and extends lifespan.

15. Do you offer products for solo pleasure?

Yes. Intimelly offers a wide range of solo-intimacy products designed for all genders. Our solo collection supports exploration, sensual self-care, and body confidence.

16. What makes Intimelly different from other sex toy brands?

Intimelly combines sensual wellbeing, emotional intimacy, multisex inclusivity, and soft, elegant design. We’re not just selling toys—we support connection, pleasure, confidence, and healthier intimate relationships.